Ryan Thomas Jewellers are committed to the craftmanship and enduring quality of our work. As such, any product with manufacturer defects will be repaired/replaced for free, without fail.
* Things not covered by limited warranty: normal wear and usage, immoderate wear and usage, damages sustained through abuse, incorrect usage, inappropriate handling, misplacement, damage by accident, second or third party alterations, negligence or disassembly. Cosmetic wear, for example scratches, the coating rubbing off or wearing down are to be expected and are not warranty-protected.
Monetary credit will not be given for warranty claims. Warranty claims will be reviewed, then either replaced or repaired, if Ryan Thomas Jeweller’s confirm your case.
Products damaged whilst out for delivery will of course be replaced/repaired, once returned, in the following 30 days.
All warranty claims must be submitted either in-store or through email, at email@example.com.